A: To place an order, add the products you would like to buy to the cart and fill out a special form. For a detailed description of the checkout procedure, click here.
A: We use the most convenient and popular payment methods. For more information, click here.
A: We always strive to meet the needs of our customers and are ready to offer individual payment terms. Please contact our customer service. We will consider your request and try our best to offer the most convenient payment method.
A: Shipping costs depend on the weight of the parcel and will be set once the order is prepared for shipment and accepted by the delivery service. To find out the estimated shipping costs for your order, click here.
A: Most countries charge additional import taxes, duties and fees. They are not included into the shipping costs and are paid by the customer. We recommend that you check for regulations, customs fees and duties applicable in your country before placing an order.
A: Yes, you can. A standard size sample is a swatch of fabric 10 cm wide (or wider upon individual request). The price for a sample is based on the price per one metre of fabric. Please note that we do not send samples of patterned fabrics. We also have a limited stock of free samples.
A: Delivery time depends on the logistics company that will ship your order. To learn more about the delivery process, click here.
A: Once the order is ready for shipment, we will inform you about the estimated delivery time and provide a tracking number so that you can track your parcel. If you haven’t received your order in time, you can contact the logistics company directly and ask them to update you on the status of your order, or you can write an e-mail to Tissura customer service. We will assist you in getting your order as soon as possible.
A: You can pick up your order in one of our shops or showrooms. Please refer to the contact page to see the addresses of all pick-up points. To learn more about how to pick up your order, please contact our customer service.
A: You can return any item sold by the piece. Items sold by the metre (fabrics, trims, chains, etc.) and cut to your individual specification are non-returnable. Please refer to our Return Policy for more details.
A: The minimum order length in our online shop is 0.5 m. If you need a smaller cut, please contact our customer service to find out if it applies to the fabric you have selected. Please note that patterned fabrics are sold by pattern only. Width of pattern may be shorter or longer than 1 metre.
A: We offer special cooperation terms to wholesale customers. For more information, please contact our customer service.
A: Items sold by the metre: the website prices are per one running metre. Items sold by the piece: the website prices are per one piece.
A: Prices are displayed in the currency based on the selected location. You can switch between USD and EUR.
A: A wishlist is a list of fabrics you would like to buy, but for some reason postpone the purchase. The ‘wishlist’ option is available to registered customers only.
A: Before uploading to the website, we test our photos on several custom calibrated monitors to minimize color mismatch. However, colors may vary depending upon your monitor settings. If you have doubts about the color of the fabric, please consult our customer service. You can also order samples of the fabrics you like, which will be a true representation of texture, color, and brightness.
A: Please contact our customer service. We will check if the fabric is available in other colorways and get back to you.
A: We recommend that you dry clean the garments made of our fabrics.
A: The amount of fabric required for a garment depends on several factors, such as your height and size, garment style, trimmings, and pattern characteristics. If you work with a designer or a tailor, we recommend that you consult with them on the amount of fabric required for a garment before placing an order.
A: Only a registered customer can place an order. Therefore, if you wish to make a purchase, you will need to register on our website first.
A: The registration provides the following benefits:
- Registered customers have access to their personal accounts where they can track their orders and see the order history.
- Registered customers receive e-mail notifications and are the first to know about new arrivals and special offers available at Tissura (the customer is free to unsubscribe from newsletters at any moment).
A: If you are registered on the website, but you forgot your password, go to ‘My Account’, enter your e-mail address into ‘login’ window and click ‘I forgot my password’. Within several minutes you will receive an e-mail on how to reset your password. If you fail to reset the password or you haven’t received the e-mail instruction, please contact our customer service.
A: Our website meets all modern safety requirements.